Introduction
At Kingdom Venture India Pvt. Ltd., we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where you need to return a product. This policy outlines our procedures for returns and refunds.

Eligibility for Returns
Products purchased from Kingdom Venture India Pvt. Ltd. can be returned within 7 days of the delivery date. To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received. Please note that some items are excluded from returns, as detailed below.

Non-Returnable Items
Certain products cannot be returned under any circumstances. These include:

  • One-time use products: Items that are designed for single-use cannot be returned once opened or used.
  • Gift cards: All purchases of gift cards are final and non-refundable.

Return Process
To initiate a return, please contact our customer support team at info@kvipl.in with your order details and the reason for the return. Our team will review your request and, if approved, provide instructions for returning the product.

Please ensure that the product is securely packaged to avoid damage during transit. Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., incorrect or defective item).

Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.

Please note that the refund amount will exclude any shipping charges paid at the time of purchase unless the return is due to a mistake on our end.

Exchanges
We currently offer direct exchanges. If you need a different product, please return the original item as per the return process and place a new order for the desired product.

Contact Us
If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at info@kvipl.in. We are here to assist you and ensure a smooth and hassle-free return process.